At Noel Wanders, your satisfaction is important to us. We strive to ensure that our products meet your expectations. Please review our return and refund policy below for details on eligibility, process, and timelines.
Return Policy
Eligibility: Returns are accepted only if the item is:
Damaged or defective upon delivery
Incorrect item received compared to your order
Condition: Returned items must be unused, in their original packaging, and accompanied by proof of purchase (order confirmation or receipt).
Exclusions: We do not accept returns for items damaged due to misuse, wear and tear, or improper handling.
Return Process
Contact Us: Notify us within 3 days of delivery at [email protected] with your order details and a clear description (and photo evidence, if possible) of the issue.
Approval: Our support team will confirm eligibility and provide instructions for the return.
Pickup/Drop-off: Depending on your location, we will arrange a courier pickup or request that you return the item to a specified address.
Refund Policy
Method: Since we only accept Cash on Delivery (COD), refunds will be processed via bank transfer or store credit.
Timeline: Approved refunds will be processed within 7–10 business days after the returned item has been received and inspected.
Partial Refunds: In some cases, partial refunds may be issued if the product shows signs of use not consistent with the reported issue.
Exchanges
Exchanges are subject to product availability. If the same item is unavailable, you may opt for an alternative item or a refund.
Non-Returnable Items
For hygiene and safety reasons, certain products (e.g., personal gear like water bottles, sleeping bags, or apparel) may not be eligible for returns. This will be clearly indicated on product pages.
Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to us:
Email: [email protected]